The second thing that you should look for in your Microsoft Office 365 support is emergency support at all the times when your business is running, whether that is 24/7 or simply 9 to 5. Running into difficulties during the busy working day can cause huge problems for a business, and a great deal of time and profit can be lost.
Streamlining the problem solving process with adequate training and then reliable and fast emergency support will mean these hurdles are overcome in record time, with minimum negative impact on your company. This can lead to huge differences to your business success over weeks, months and years.